10. Responding to others' nonverbalcues.

10. 对其他人的非语言线索作出回应

When leading a meeting, speaking to a group, or interacting one-on-one, pay close attention to the other person’s body language and voice tone. Listen with your eyes. Their nonverbal cues can tell you when they: have a question, want to say something, agree or disagree, need a break, require more explanation, or have an emotional response.” By responding appropriately to others’ cues, you not only convey confidence in yourself, you show a high level of empathy, sensitivity and care for them which builds trust.

如果主持一个会议、向一个团体讲话或者一对一互动，密切关注其他人的肢体语言和语音语调。倾听的同时，用眼睛看对方。他们的非语言线索会告诉你他们何时提出问题、想要说什么、同意或者不同意、需要休息、要求更多解释，或者作出情感反应。通过适当地对对方的线索作出回应，你不仅表达出对自己的信心，也展示了较高层次的同理心、敏感度和关心，这有利于建立互信。